Home Working: Check Your Home Insurance
Some insurers place restrictions on home insurance policies when it comes to working from home - you’re not necessarily covered automatically. In an article on Admiral’s website (published prior to the COVID-19 outbreak), it says: "Do I have to tell my insurer I work...
Branch Survey Results: The Message Is Clear
We’ve had a massive response to our latest branch survey (sent yesterday afternoon) and we are now able to publish our first set of results; thank you to all members who have completed the survey so far. In summary: The majority of the feedback focused on the fact...
Bonuses For Front-Line Staff
Last week people across the UK took part in a second "Clap for Carers" tribute, saluting NHS staff and other key workers dealing with the coronavirus pandemic. Delivery drivers, supermarket staff, bank staff, care workers and bin collectors were among those honoured...
Time For Action
If Lloyds and other banks can do it, so can TSB. Since Lloyds introduced “essential banking” the number of branch transaction has fallen by 80%. TSB has been more relaxed about what constitutes “essential banking” but members are telling us that the number of...
Saturday Working, Really
Since the bank announced its new opening hours, lots of part-time staff have now been asked to make up their Saturday hours during the week. Lots of line managers are taking a common sense approach to this issue but it seems that some Area Directors are determined to...
Forget The Pigeons
The last thing front line staff in TSB want to read about as they head to work in the middle of the biggest pandemic since the Spanish flu in 1918 is Carol Anderson, Director, Branch Banking, rambling on about 2 pigeons observing the social distancing guidelines...
Why Are More TSB Staff Not Homeworking?
It’s amazing how quickly TSB was to ensure that staff who were self-isolating at home but had no COVID – 19 symptoms were working. At the close of business on 19th March, 465 members of staff were self-isolating for 14 days.If it can find work for those staff, then...
Get A Grip Debbie, Now
It seems that when it comes to TSB’s response to the COVID-19 pandemic, the light at the end of the tunnel has been switched off.Debbie Crosbie and her senior executive team are paid lots and lots of money (in her case £1.5 million+ a year) to make the right decisions...
Abuse By Customers On The Rise
In one of her previous notes, Carol Anderson, Director, Branch Banking TSB said: “I know that it is not bringing out the best in some of our customers and thank you for remaining firm and reasonable through your interactions”. That’s a major understatement based on...
What, No Lunch Breaks?
You simply could not make this up if you tried.TSB has set out its new opening hours, which we discuss in more detail below, and told staff that branches will close between 12.30pm and 1.30pm for lunch breaks. It then says that during their lunch breaks it expects...
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