TSB is set to announce the closure of 14 branches following the biggest IT meltdown in UK corporate history. It is also planning to reduce the opening times for many branches in an attempt to reduce costs. Lloyds Banking Group adopted a similar strategy and that...

When is an agreement, not an agreement? When it’s an embarrassment! Accord says it’s not agreed to TSB’s 2% pay offer. TSB says that both unions “agree the principles and approach for the 2019 pay increases”. Call me naive but is that not an agreement by any other...

Members should ignore those, like Accord, who are arguing that staff should take into account TSB’s ‘ability to pay’ when considering its pay offer of just 2%. That argument would be more persuasive if TSB had awarded staff cost of living increases in the good years....

TSB’s engagement scores were so bad the Bank is refusing to publish the results at departmental level. Teams are being given little bits of information about their results but staff are being denied access to “the full detail of the survey results”. In trying to...

TSB said that staff working on the customer complaints rectification programme would be seconded to those roles until the end of January 2019. Staff have now been told they will be seconded until the end of March. The branches that have lost staff to the rectification...

What a difference a year makes. There are still tens of thousands of customer complaints outstanding, TSB’s brand is a “challenge” according to the new Marketing Director, Paul Pester was forced out (although he’ll have been celebrating New Year having secured a £1.7...

Before we deal with the missing £18 million, members would have read in the news that Sabadell’s Chairman, Josep Oliu, speculated that TSB could be sold once it’s returned to profit and the IT issues had been put right. He was reported to have said that TSB was to...

It’s the agreement no one likes. Sound familiar? TSB staff have reacted with a combination of amazement and anger that an organisation with only a few hundred members, despite the financial support it gets from the Bank in the form of seconded staff to help with...