The HR Vacuum
TSB’s engagement scores were so bad the Bank is refusing to publish the results at departmental level. Teams are being given little bits of information about their results but staff are being denied access to “the full detail of the survey results”. In trying to...
Staffing Levels At Breaking Point
TSB said that staff working on the customer complaints rectification programme would be seconded to those roles until the end of January 2019. Staff have now been told they will be seconded until the end of March. The branches that have lost staff to the rectification...
Letter to the Chairman of BCR Regarding TSB And The Slaughter and May Report Delay
Please click this text to view a PDF of the letter.
Letter to Rt Hon Nicky Morgan Regarding Slaughter and May Report Delay
Please click this text to view a PDF of the letter.
68% Of Staff Say Sabadell Makes TSB Weaker
What a difference a year makes. There are still tens of thousands of customer complaints outstanding, TSB’s brand is a “challenge” according to the new Marketing Director, Paul Pester was forced out (although he’ll have been celebrating New Year having secured a £1.7...
Where Is The Missing £18 Million?
Before we deal with the missing £18 million, members would have read in the news that Sabadell’s Chairman, Josep Oliu, speculated that TSB could be sold once it’s returned to profit and the IT issues had been put right. He was reported to have said that TSB was to...
Accord’s Black Friday
It’s the agreement no one likes. Sound familiar? TSB staff have reacted with a combination of amazement and anger that an organisation with only a few hundred members, despite the financial support it gets from the Bank in the form of seconded staff to help with...
Leaflet Sent To MPs – Continuing It Problems
We recently sent the below leaflet to MPs. Please click this text to view a PDF of the leaflet.
Pensions Victory – The Making Of History
It’s a little known fact but the principle of equal pay for work of equal value, which was at the heart of our recent pension case, can be traced back to the Treaty of Versailles 1919 (Article 427), which brought World War 1 to an end. The fact that our pension case...
Accord’s Sell Out Saves TSB £18 Million
TSB will save itself £18 million following the agreement reached with Accord on the Recognition Award. We expected that TSB would seek to recover some of the costs of the IT debacle from staff benefits. What we didn’t expect is that Accord would help them do it. TSB...
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