Letter To Rt Hon. Nicky Morgan, Chair of the Treasury Select Committee, Regarding TSB’s Customer Rectification Programme
TBU sent the below letter to MP Nicky Morgan, Chair of the Treasury Select Committee this week. Please click this text to view a PDF copy of the letter. Please click this text to see the letter to Andrew Bailey Chief Executive Of The FCA.
Letter To Andrew Bailey, Chief Executive Of The FCA, Regarding TSB’s Customer Rectification Programme
TBU sent the below letter to Andrew Bailey, Chief Executive of the Financial Conduct Authority this week. Please click this text to view a PDF copy of the letter.
And Another One Bites The Dust
Less than a week after Josep Oliu’s, Chairman of Sabadell Bank, deeply offensive teleconference, in which he sought to blame everyone else for the most catastrophic IT meltdown in living memory, Jonathan Hall, Customer Remediation Director, is leaving TSB at the end...
Who Really Runs TSB?
TSB staff will be egregiously offended by Josep Oliu, Chairman of Sabadell Bank, complaining about the fact that he lost a few nights’ sleep at the height of the IT meltdown when they have constantly been under pressure for months trying to deal with the fallout from...
Letter To MPs Regarding Paul Pester’s Severance Payment
TBU sent the below letter to MPs this week. Please click this text to view a PDF copy of the letter.
Mr. Pester Trousers £1.7m; Grades D&E Staff Lose Overtime Pay
When you think it couldn’t get any worse, along comes HR, together with the approved Unions, to pour petrol on the flames. A few days before the TSB Board agreed to give Mr Pester a Willy Wonka golden ticket worth £1.7 million (£1.2 million basic salary plus a £468K...
Letter To Ms R Lock, HR Director – Heritage Lloyds TSB Severance Terms
The below letter is being sent to TBU members this week. Please click this text to view a PDF copy of the letter.
What Price Failure?
You almost ruin TSB, shred its reputation, destroy the brand, cause an avalanche of customer complaints, lose £176 million+, put your staff through the shredder for months and you walk away with £1.7 million. That’s the price of failure in TSB. When asked about Mr....
No More Pester Power
In a recent TBU survey, 77% of members said that Paul Pester did not have the full support of staff. Today, ironically 24 hours after another IT meltdown, the Bank announced that Paul Pester, TSB’s Managing Director, will be leaving with immediate effect. Richard...
Are The TSB Severance Terms Contractual?
Before we answer the severance question, let’s talk about TSB’s day of reckoning. On the 27th, TSB and Sabadell will publish their Q2 2018 results. Notwithstanding the spin from Barcelona and Gresham Street, they are going to be a disaster. The question is how much of...
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