Bonuses, Pay and Covid
There have recently been a number of confirmed cases of COVID 19 in Excel House, Edinburgh. In addition to deep cleaning the desks and surrounding areas where the members of staff were working, TSB also undertook a deep clean of the whole building. In addition, TSB...
“Life Made More … Difficult”?
In an honest answer to a straightforward question – something we don’t see enough of these days – Robin Bulloch, Director of Retail Banking, confirmed what we’ve been saying for a long-time, that the number of staff in TSB branches is going be steadily reduced. He...
Debbie Admits Customer Service Problems Holding Back TSB
In her most recent announcement Debbie Crosbie stated that TSB is performing badly when it comes to satisfying customers. She said: “… we are nudging up our customer satisfaction and brand scores only slightly. In some areas we’re not making any improvement at all and...
Track & Trace In TSB
We understand that a member of staff on the 4th Floor in Ariel House, Sheldon tested positive for Covid-19 last week. We all hope that the member of staff makes a speedy recovery and is getting the necessary support. However, what’s worrying staff in Ariel House is...
Take Time To Decide What’s Best For You
In response to a question from a member of staff on whether LBAs could trial the LBB role, TSB has said: “Following the successful completion of their training programme we’ll give Partners a four-week trial period to allow Partners to test whether the role is for...
No Going Back For TSB – The New Reality
Crisis can be an opportunity for change. Our survey results show that TSB should embrace that change when it comes to the future of home working post Covid-19. As this crisis scythes through the economy, many organisations will be looking to save costs. If having...
Don’t Be Forced To Go Now
The two consecutive quarters of decline caused by the Covid-19 lockdown pushed the UK officially into recession. The economy shrank 20.4% between April and June compared with the first three months of the year. To be blunt, now is not the time for LBAs to be looking...
Cashiers Thrown Under the Bus By TSB
It didn’t take TSB long to use the coronavirus pandemic as an opportunity to cut frontline jobs in a desperate bid to save money. We are on the verge of the second wave of the pandemic in some parts of the country but TSB has decided that now is the best time to throw...
Debbie’s Pension Criticised By Investment Association
And now for something not Covid-19 related. The Chief Executive of TSB, Debbie Crosbie, has been criticised by the Investment Association for refusing to take a pension allowance at the same rate as the majority of TSB staff. The Investment Association, whose members...
Low Hanging Fruit
It seems that following the permanent closure of a number of branches on the back of the Covid pandemic, some area directors and line mangers are approaching staff with ‘redundancy’ offers. The offers we have seen are not based on the redundancy terms we agreed and...
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