Letter To MPs Regarding TSB And The Government’s Test And Trace App
Please click here to view a PDF version of the letter.
TSB “Circuit-breaker”
The second wave is well and truly here and crucial to what happens next will be all “our behaviours”. Large parts of the country are now under local lockdowns and the likelihood is that we will all move up the three-level scale at different times. There is every...
Working From Home Survey
Thousands of TSB staff are still working from home and the likelihood is that this is going to continue well into next year. Has the novelty worn off? Are you suffering from ‘Zoom fatigue’? Are you desperate to get back to the office to see friends and colleagues? Is...
Track & Trace Could Be A Life Saver For Staff & Customers
TSB is wrong to instruct staff to turn off the Government’s Track and Trace app whilst at work and Debbie Crosbie, TSB’s Chief Executive, needs to look at this issue again, quickly. TSB says: “If you have any of the NHS track and trace Apps downloaded on your mobile...
TSB To Axe 164 Branches & Get Rid Of 900 Jobs
The future of TSB as an independent bank now looks in jeopardy. Today, it’s announced that it will be closing 164 branches between January and June 2021 and making 900 branch staff redundant. There will also be a number of role changes and the branch network will be...
Bonuses, Pay and Covid
There have recently been a number of confirmed cases of COVID 19 in Excel House, Edinburgh. In addition to deep cleaning the desks and surrounding areas where the members of staff were working, TSB also undertook a deep clean of the whole building. In addition, TSB...
“Life Made More … Difficult”?
In an honest answer to a straightforward question – something we don’t see enough of these days – Robin Bulloch, Director of Retail Banking, confirmed what we’ve been saying for a long-time, that the number of staff in TSB branches is going be steadily reduced. He...
Debbie Admits Customer Service Problems Holding Back TSB
In her most recent announcement Debbie Crosbie stated that TSB is performing badly when it comes to satisfying customers. She said: “… we are nudging up our customer satisfaction and brand scores only slightly. In some areas we’re not making any improvement at all and...
Track & Trace In TSB
We understand that a member of staff on the 4th Floor in Ariel House, Sheldon tested positive for Covid-19 last week. We all hope that the member of staff makes a speedy recovery and is getting the necessary support. However, what’s worrying staff in Ariel House is...
Take Time To Decide What’s Best For You
In response to a question from a member of staff on whether LBAs could trial the LBB role, TSB has said: “Following the successful completion of their training programme we’ll give Partners a four-week trial period to allow Partners to test whether the role is for...
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