Sep 22, 2020 | All Members
In an honest answer to a straightforward question – something we don’t see enough of these days – Robin Bulloch, Director of Retail Banking, confirmed what we’ve been saying for a long-time, that the number of staff in TSB branches is going be steadily reduced. He...
Sep 9, 2020 | All Members, COVID-19
In her most recent announcement Debbie Crosbie stated that TSB is performing badly when it comes to satisfying customers. She said: “… we are nudging up our customer satisfaction and brand scores only slightly. In some areas we’re not making any improvement at all and...
Sep 5, 2020 | All Members, COVID-19
We understand that a member of staff on the 4th Floor in Ariel House, Sheldon tested positive for Covid-19 last week. We all hope that the member of staff makes a speedy recovery and is getting the necessary support. However, what’s worrying staff in Ariel House is...
Aug 25, 2020 | All Members
In response to a question from a member of staff on whether LBAs could trial the LBB role, TSB has said: “Following the successful completion of their training programme we’ll give Partners a four-week trial period to allow Partners to test whether the role is for...
Aug 17, 2020 | All Members, COVID-19
Crisis can be an opportunity for change. Our survey results show that TSB should embrace that change when it comes to the future of home working post Covid-19. As this crisis scythes through the economy, many organisations will be looking to save costs. If having...
