Sep 9, 2020 | All Members, COVID-19
In her most recent announcement Debbie Crosbie stated that TSB is performing badly when it comes to satisfying customers. She said: “… we are nudging up our customer satisfaction and brand scores only slightly. In some areas we’re not making any improvement at all and...
Sep 5, 2020 | All Members, COVID-19
We understand that a member of staff on the 4th Floor in Ariel House, Sheldon tested positive for Covid-19 last week. We all hope that the member of staff makes a speedy recovery and is getting the necessary support. However, what’s worrying staff in Ariel House is...
Aug 25, 2020 | All Members
In response to a question from a member of staff on whether LBAs could trial the LBB role, TSB has said: “Following the successful completion of their training programme we’ll give Partners a four-week trial period to allow Partners to test whether the role is for...
Aug 17, 2020 | All Members, COVID-19
Crisis can be an opportunity for change. Our survey results show that TSB should embrace that change when it comes to the future of home working post Covid-19. As this crisis scythes through the economy, many organisations will be looking to save costs. If having...
Aug 14, 2020 | All Members, COVID-19
The two consecutive quarters of decline caused by the Covid-19 lockdown pushed the UK officially into recession. The economy shrank 20.4% between April and June compared with the first three months of the year. To be blunt, now is not the time for LBAs to be looking...
