Answer The Questions Ms Lock

TSB announced recently that it was extending the heritage Lloyds TSB enhanced severance terms. The HR approved Unions claimed that such an agreement was an example of positive engagement. It was nothing of the sort. The legal position is such that the heritage Lloyds...

Carry On Banking

In the Q&A for staff produced when TSB announced it was setting up ‘customer hubs’ to deal with the unprecedented levels of customer complaints, the Bank said that staff in branches shouldn’t worry about leaving colleagues in the lurch because it would deal with...

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