Oct 8, 2020 | All Members, COVID-19
TSB is wrong to instruct staff to turn off the Government’s Track and Trace app whilst at work and Debbie Crosbie, TSB’s Chief Executive, needs to look at this issue again, quickly. TSB says: “If you have any of the NHS track and trace Apps downloaded on your mobile...
Sep 30, 2020 | All Members, COVID-19
The future of TSB as an independent bank now looks in jeopardy. Today, it’s announced that it will be closing 164 branches between January and June 2021 and making 900 branch staff redundant. There will also be a number of role changes and the branch network will be...
Sep 28, 2020 | All Members, COVID-19
There have recently been a number of confirmed cases of COVID 19 in Excel House, Edinburgh. In addition to deep cleaning the desks and surrounding areas where the members of staff were working, TSB also undertook a deep clean of the whole building. In addition, TSB...
Sep 22, 2020 | All Members
In an honest answer to a straightforward question – something we don’t see enough of these days – Robin Bulloch, Director of Retail Banking, confirmed what we’ve been saying for a long-time, that the number of staff in TSB branches is going be steadily reduced. He...
Sep 9, 2020 | All Members, COVID-19
In her most recent announcement Debbie Crosbie stated that TSB is performing badly when it comes to satisfying customers. She said: “… we are nudging up our customer satisfaction and brand scores only slightly. In some areas we’re not making any improvement at all and...
Sep 5, 2020 | All Members, COVID-19
We understand that a member of staff on the 4th Floor in Ariel House, Sheldon tested positive for Covid-19 last week. We all hope that the member of staff makes a speedy recovery and is getting the necessary support. However, what’s worrying staff in Ariel House is...
