Apr 30, 2018 | All Members
TSB’s botched IT meltdown has entered its second week and as many as a million customers are still locked out of their accounts. If this disaster continues much into this week, drastic action will need to be taken and those decisions may be taken out of the hands of...
Apr 26, 2018 | All Members
We would urge Mr. Pester in all seriousness to stop saying things like “We are on our knees”. The problem with a statement like that, however you preface it, is it becomes a self-fulfilling prophecy and customers start panicking which is in no one’s interests. In the...
Apr 25, 2018 | All Members
According to TSB customers can now access their accounts on mobile and internet platforms according to the Bank’s website. However, TSB has limited the number of people who can access their accounts at any one time, because it expects a surge in customers trying to...
Apr 24, 2018 | All Members
TSB is on the verge of a meltdown and staff working in a number of branches dealing customers who have not been able to access their accounts for days have been offered….wait for it……fruit to keep their vitamin C levels up in the face of a barrage of abuse! Meanwhile,...
Apr 24, 2018 | All Members
Staff have been contacting the Union all day to tell us about the number of customers coming into branches to complain about the IT migration this weekend. Members in the Bank’s Call Centres have also been inundated with irate customers complaining about the change...
Apr 19, 2018 | All Members
It’s still the biggest issue we come across everyday. Parts of TSB’s branch network are operating at almost breaking point because of staffing level shortages and migration could tip some of those branches over the edge, especially if we see a big influx of customers...
