Jun 26, 2018 | All Members
In 1990 Nelson Mandela was released from prison after 27 years of incarceration and later that year the Berlin Wall was torn down. Two historic moments that reverberated around the world. In the staid world of pensions something just as dramatic happened: the European...
Jun 20, 2018 | All Members
The figures are truly staggering. If you include the £450 million Lloyds gave Sabadell to help cover the cost of transferring customers from the LBG system to Proteo4UK, the final cost of the biggest IT meltdown ever is likely to exceed £1 billion according to press...
Jun 6, 2018 | All Members
When you thought it couldn’t get any worse, Andrew Bailey, the Chief Executive of the Financial Conduct Authority, in an unusually strong letter, says that when giving evidence to the Treasury Committee in May, Paul Pester, Managing Director of TSB, was “portraying an...
Jun 5, 2018 | All Members
We are now into week 6 and the misery continues for TSB staff and customers with no end date in sight. The IT meltdown has gone on for so long that Paul Pester, TSB Managing Director, has been called back to give evidence in front of the Treasury Select Committee just...
May 17, 2018 | All Members
We have heard stories of fighting between staff frustrated at what they can’t do, staff bursting into tears in front of customers because they are absolutely knackered and line managers going into empty rooms to vent their anger at walls that can’t answer back....
May 8, 2018 | All Members
It will become a case study in how not to give evidence to a select committee of the House of Commons. Trying to be funny in front of MPs when thousands of their constituents are having difficulties accessing their bank accounts was not going to win Mr. Pester any...
