Apr 30, 2018 | All Members
TSB’s botched IT meltdown has entered its second week and as many as a million customers are still locked out of their accounts. If this disaster continues much into this week, drastic action will need to be taken and those decisions may be taken out of the hands of...
Apr 27, 2018 | Sunderland Contact Centre
For the past few months Sunderland Contact Centre has been running a pilot on complaint handling. According to the Bank, staff chosen to take part in the pilot, which involves advisers taking customer complaint calls in addition to general banking calls, have been...
Apr 26, 2018 | All Members
We would urge Mr. Pester in all seriousness to stop saying things like “We are on our knees”. The problem with a statement like that, however you preface it, is it becomes a self-fulfilling prophecy and customers start panicking which is in no one’s interests. In the...
Apr 25, 2018 | All Members
According to TSB customers can now access their accounts on mobile and internet platforms according to the Bank’s website. However, TSB has limited the number of people who can access their accounts at any one time, because it expects a surge in customers trying to...
Apr 24, 2018 | All Members
TSB is on the verge of a meltdown and staff working in a number of branches dealing customers who have not been able to access their accounts for days have been offered….wait for it……fruit to keep their vitamin C levels up in the face of a barrage of abuse! Meanwhile,...
