£1bn Meltdown

The figures are truly staggering. If you include the £450 million Lloyds gave Sabadell to help cover the cost of transferring customers from the LBG system to Proteo4UK, the final cost of the biggest IT meltdown ever is likely to exceed £1 billion according to press...

FCA To Investigate TSB’s IT Meltdown

When you thought it couldn’t get any worse, Andrew Bailey, the Chief Executive of the Financial Conduct Authority, in an unusually strong letter, says that when giving evidence to the Treasury Committee in May, Paul Pester, Managing Director of TSB, was “portraying an...

TSB’s Doom Loop

We are now into week 6 and the misery continues for TSB staff and customers with no end date in sight. The IT meltdown has gone on for so long that Paul Pester, TSB Managing Director, has been called back to give evidence in front of the Treasury Select Committee just...

“We are literally on our knees………….”

We have heard stories of fighting between staff frustrated at what they can’t do, staff bursting into tears in front of customers because they are absolutely knackered and line managers going into empty rooms to vent their anger at walls that can’t answer back....

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