Mar 25, 2020 | All Members, COVID-19, Sunderland Contact Centre
The bank says that the work being done by staff in the Sunderland Contact Centre is essential for the future of the bank but then in the same breath puts the health and safety of staff at risk because of its shoddy approach to dealing with COVID-19. It’s a litany of...
Apr 27, 2018 | Sunderland Contact Centre
For the past few months Sunderland Contact Centre has been running a pilot on complaint handling. According to the Bank, staff chosen to take part in the pilot, which involves advisers taking customer complaint calls in addition to general banking calls, have been...
