May 8, 2018 | All Members
It will become a case study in how not to give evidence to a select committee of the House of Commons. Trying to be funny in front of MPs when thousands of their constituents are having difficulties accessing their bank accounts was not going to win Mr. Pester any...
May 2, 2018 | All Members
I’m not going to insult your intelligence by saying I’m going to open a TSB account at the first opportunity like the leader of the HR approved union said last week. The last thing staff in Bedford need is me joining the queue outside the branch. Equally, I’m not...
Apr 30, 2018 | All Members
TSB’s botched IT meltdown has entered its second week and as many as a million customers are still locked out of their accounts. If this disaster continues much into this week, drastic action will need to be taken and those decisions may be taken out of the hands of...
Apr 27, 2018 | Sunderland Contact Centre
For the past few months Sunderland Contact Centre has been running a pilot on complaint handling. According to the Bank, staff chosen to take part in the pilot, which involves advisers taking customer complaint calls in addition to general banking calls, have been...
Apr 26, 2018 | All Members
We would urge Mr. Pester in all seriousness to stop saying things like “We are on our knees”. The problem with a statement like that, however you preface it, is it becomes a self-fulfilling prophecy and customers start panicking which is in no one’s interests. In the...
