Sep 9, 2020 | All Members, COVID-19
In her most recent announcement Debbie Crosbie stated that TSB is performing badly when it comes to satisfying customers. She said: “… we are nudging up our customer satisfaction and brand scores only slightly. In some areas we’re not making any improvement at all and...
Sep 5, 2020 | All Members, COVID-19
We understand that a member of staff on the 4th Floor in Ariel House, Sheldon tested positive for Covid-19 last week. We all hope that the member of staff makes a speedy recovery and is getting the necessary support. However, what’s worrying staff in Ariel House is...
Aug 25, 2020 | All Members
In response to a question from a member of staff on whether LBAs could trial the LBB role, TSB has said: “Following the successful completion of their training programme we’ll give Partners a four-week trial period to allow Partners to test whether the role is for...
Aug 17, 2020 | All Members, COVID-19
Crisis can be an opportunity for change. Our survey results show that TSB should embrace that change when it comes to the future of home working post Covid-19. As this crisis scythes through the economy, many organisations will be looking to save costs. If having...
Aug 14, 2020 | All Members, COVID-19
The two consecutive quarters of decline caused by the Covid-19 lockdown pushed the UK officially into recession. The economy shrank 20.4% between April and June compared with the first three months of the year. To be blunt, now is not the time for LBAs to be looking...
Aug 11, 2020 | All Members, COVID-19
It didn’t take TSB long to use the coronavirus pandemic as an opportunity to cut frontline jobs in a desperate bid to save money. We are on the verge of the second wave of the pandemic in some parts of the country but TSB has decided that now is the best time to throw...
