The TSB’s Chief People Officer, Ms. Ariam Enraght-Mooney, has made it clear that TSB staff will be required to attend the office for 3 days a week. The clear implication of her comments is that the new attendance policy will be implemented with effect from January 2027 with TSB staff getting six-months’ notice of the change. Very similar to what happened in Lloyds a few years ago.
In her answer to a question around attending the office, Ms. Enraght-Mooney, said:
“Like most banks, Santander have a Group policy for regular office attendance with a rationale on the benefits identical to ours. And it’s not just them – the Sunday Times recently reported average office attendance has risen from 2.7 days/ week in 2025 to 3.2 days/week so far this year. Against this backdrop, in yesterday’s Stand-up I pointed out that we have agreed that TSB colleagues will get at least six months to make arrangements ahead of implementing the policy.”.
Amazingly, she then says the “clock has not started; the policy remains under review.”
If the policy remains under review, why agree a six-month implementation period with Santander? The reality is that the clock has started and she’s just softening up staff to the inevitable announcement in July. No one should be lulled into a false state of security by any of this.
TSB is not being honest with staff about its plans. When the current attendance policy was introduced, TSB led staff to believe that the changes it initiated would be permanent. Given what they were told, many staff have made significant changes to their personal lives and arrangements, only now to be told that following the Santander takeover it changed its mind. Understandably, this has enraged staff, who’ve effectively had the rug pulled from under them.
In setting out these policies in this way, the clear impression Ms. Enraght-Mooney’s given is that the senior management of TSB either simply don’t care about the impact on staff or it regards them as gullible.
Not surprisingly, we’ve received a large number of calls from members concerned about what these changes mean for them and asking whether TSB/Santander can enforce such changes.
We can’t offer a ‘one-size fits all’ answer to that question because the answer very much depends on a person’s individual circumstances, but we will do everything in our power to protect members.
And don’t forget when Lloyds changed its attendance policy, Accord and Unite agreed with the changes and sided with the Bank. We will never do that.
We will be returning to these issues again in future Newsletters. In the meantime, members with any questions can contact the Union’s Bedford Office on 01234 716029 (Choose Option 1).
MEMBERS SHOULD PASS THIS NEWSLETTER ON TO THEIR COLLEAGUES SO THEY TOO CAN BENEFIT FROM THE ONLY INDEPENDENT TRADE UNION IN TSB