What Price Failure?

You almost ruin TSB, shred its reputation, destroy the brand, cause an avalanche of customer complaints, lose £176 million+, put your staff through the shredder for months and you walk away with £1.7 million. That’s the price of failure in TSB. When asked about Mr....

No More Pester Power

In a recent TBU survey, 77% of members said that Paul Pester did not have the full support of staff. Today, ironically 24 hours after another IT meltdown, the Bank announced that Paul Pester, TSB’s Managing Director, will be leaving with immediate effect. Richard...

Are The TSB Severance Terms Contractual?

Before we answer the severance question, let’s talk about TSB’s day of reckoning. On the 27th, TSB and Sabadell will publish their Q2 2018 results. Notwithstanding the spin from Barcelona and Gresham Street, they are going to be a disaster. The question is how much of...

IT Meltdown – Your Rights

In a recent letter to the Chairman of the Treasury Select Committee, Richard Meddings, Chairman of TSB, said that “TSB is at, or functioning, close to normal for the majority of TSB customers” Mr Meddings needs to get out more and see what’s actually going on in...

GMP Court Case – Press Release

Please click this text to view a PDF version of the newsletter. Recent Posts Goodbye To Catalonia Future Pension Increases – Letter To Members And MPs No ‘Money Confidence’ For Staff Pay & Bonuses 2021 Life Made A Little Bit Better In TSB Life Made Worse In TSB...

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