Oct 17, 2018 | All Members
In the Q&A for staff produced when TSB announced it was setting up ‘customer hubs’ to deal with the unprecedented levels of customer complaints, the Bank said that staff in branches shouldn’t worry about leaving colleagues in the lurch because it would deal with...
Sep 27, 2018 | All Members, Letters
TBU sent the below letter to MP Nicky Morgan, Chair of the Treasury Select Committee this week. Please click this text to view a PDF copy of the letter. Please click this text to see the letter to Andrew Bailey Chief Executive Of The FCA. Recent Posts Goodbye...
Sep 25, 2018 | All Members, Letters
TBU sent the below letter to Andrew Bailey, Chief Executive of the Financial Conduct Authority this week. Please click this text to view a PDF copy of the letter. Recent Posts Goodbye To Catalonia Future Pension Increases – Letter To Members And MPs No ‘Money...
Sep 25, 2018 | All Members
Less than a week after Josep Oliu’s, Chairman of Sabadell Bank, deeply offensive teleconference, in which he sought to blame everyone else for the most catastrophic IT meltdown in living memory, Jonathan Hall, Customer Remediation Director, is leaving TSB at the end...
Sep 13, 2018 | All Members
TSB staff will be egregiously offended by Josep Oliu, Chairman of Sabadell Bank, complaining about the fact that he lost a few nights’ sleep at the height of the IT meltdown when they have constantly been under pressure for months trying to deal with the fallout from...
Sep 12, 2018 | All Members
TBU sent the below letter to MPs this week. Please click this text to view a PDF copy of the letter. Recent Posts Goodbye To Catalonia Future Pension Increases – Letter To Members And MPs No ‘Money Confidence’ For Staff Pay & Bonuses 2021 Life Made A Little Bit...
