Answer The Questions Ms Lock

TSB announced recently that it was extending the heritage Lloyds TSB enhanced severance terms. The HR approved Unions claimed that such an agreement was an example of positive engagement. It was nothing of the sort. The legal position is such that the heritage Lloyds...

Carry On Banking

In the Q&A for staff produced when TSB announced it was setting up ‘customer hubs’ to deal with the unprecedented levels of customer complaints, the Bank said that staff in branches shouldn’t worry about leaving colleagues in the lurch because it would deal with...

And Another One Bites The Dust

Less than a week after Josep Oliu’s, Chairman of Sabadell Bank, deeply offensive teleconference, in which he sought to blame everyone else for the most catastrophic IT meltdown in living memory, Jonathan Hall, Customer Remediation Director, is leaving TSB at the end...

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