Apr 24, 2018 | All Members
Staff have been contacting the Union all day to tell us about the number of customers coming into branches to complain about the IT migration this weekend. Members in the Bank’s Call Centres have also been inundated with irate customers complaining about the change...
Apr 19, 2018 | All Members
It’s still the biggest issue we come across everyday. Parts of TSB’s branch network are operating at almost breaking point because of staffing level shortages and migration could tip some of those branches over the edge, especially if we see a big influx of customers...
Apr 12, 2018 | All Members
A significant number of TSB staff are deferred members of one of Lloyds Banking Group’s defined benefit (final salary) pension schemes and the financial security of those schemes is important to them. Deferred members are just as important as active members. A few...
Apr 5, 2018 | All Members
The Anna Karenina Principle, taken from the opening sentence of Leo Tolstoy’s book, says that a deficiency in any one of a number of factors dooms an endeavour to failure. Consequently, the success of a particular endeavour is one where every deficiency has been...
Mar 29, 2018 | All Members
As part of its review into branch opening hours, which will see the closure of 9 branches, TSB has said that a number of branches will reduce their opening hours from 9,00am to 5.00pm to 9.30am to 4.30pm. The branches will be closed over lunchtime. Let’s be clear,...
Mar 19, 2018 | All Members
As members now know the Union is changing the brand name it uses in TSB to “The Banking Union”; using “TBU” as the short version. The background to the change is that Lloyds Banking Group has threatened legal action to stop us using the word “Lloyds” in our name....
