Apr 25, 2018 | All Members
According to TSB customers can now access their accounts on mobile and internet platforms according to the Bank’s website. However, TSB has limited the number of people who can access their accounts at any one time, because it expects a surge in customers trying to...
Apr 24, 2018 | All Members
TSB is on the verge of a meltdown and staff working in a number of branches dealing customers who have not been able to access their accounts for days have been offered….wait for it……fruit to keep their vitamin C levels up in the face of a barrage of abuse! Meanwhile,...
Apr 24, 2018 | All Members
Staff have been contacting the Union all day to tell us about the number of customers coming into branches to complain about the IT migration this weekend. Members in the Bank’s Call Centres have also been inundated with irate customers complaining about the change...
Apr 19, 2018 | All Members
It’s still the biggest issue we come across everyday. Parts of TSB’s branch network are operating at almost breaking point because of staffing level shortages and migration could tip some of those branches over the edge, especially if we see a big influx of customers...
Apr 12, 2018 | All Members
A significant number of TSB staff are deferred members of one of Lloyds Banking Group’s defined benefit (final salary) pension schemes and the financial security of those schemes is important to them. Deferred members are just as important as active members. A few...
Apr 5, 2018 | All Members
The Anna Karenina Principle, taken from the opening sentence of Leo Tolstoy’s book, says that a deficiency in any one of a number of factors dooms an endeavour to failure. Consequently, the success of a particular endeavour is one where every deficiency has been...
