Time For Action
If Lloyds and other banks can do it, so can TSB. Since Lloyds introduced “essential banking” the number of branch transaction has fallen by 80%. TSB has been more relaxed about what constitutes “essential banking” but members are telling us that the number of...
Saturday Working, Really
Since the bank announced its new opening hours, lots of part-time staff have now been asked to make up their Saturday hours during the week. Lots of line managers are taking a common sense approach to this issue but it seems that some Area Directors are determined to...
Forget The Pigeons
The last thing front line staff in TSB want to read about as they head to work in the middle of the biggest pandemic since the Spanish flu in 1918 is Carol Anderson, Director, Branch Banking, rambling on about 2 pigeons observing the social distancing guidelines...
Why Are More TSB Staff Not Homeworking?
It’s amazing how quickly TSB was to ensure that staff who were self-isolating at home but had no COVID – 19 symptoms were working. At the close of business on 19th March, 465 members of staff were self-isolating for 14 days.If it can find work for those staff, then...
Get A Grip Debbie, Now
It seems that when it comes to TSB’s response to the COVID-19 pandemic, the light at the end of the tunnel has been switched off.Debbie Crosbie and her senior executive team are paid lots and lots of money (in her case £1.5 million+ a year) to make the right decisions...
Abuse By Customers On The Rise
In one of her previous notes, Carol Anderson, Director, Branch Banking TSB said: “I know that it is not bringing out the best in some of our customers and thank you for remaining firm and reasonable through your interactions”. That’s a major understatement based on...
What, No Lunch Breaks?
You simply could not make this up if you tried.TSB has set out its new opening hours, which we discuss in more detail below, and told staff that branches will close between 12.30pm and 1.30pm for lunch breaks. It then says that during their lunch breaks it expects...
What’s Going On In Sunderland?
The bank says that the work being done by staff in the Sunderland Contact Centre is essential for the future of the bank but then in the same breath puts the health and safety of staff at risk because of its shoddy approach to dealing with COVID-19. It’s a litany of...
More Protection For TSB Staff – Now
The UK Government’s classification of many banking roles as critical sends a clear message that it wants as many banking branches/contact centres/operational centres to be open as possible throughout this crisis. Even in Italy, which is now the global epicentre of...
COVID-19: Updated Government Guidance For Critical/Key Workers
All our advice on the key issues can be found on the COVID-19 Advice Hub section of our website, which can be viewed here.Last night (on 22.03.2020), the UK Government published the answers to some important questions on key workers, which we have reproduced below...
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