The Slaughter and May Report has delivered a damning verdict on the role of TSB’s Board, Sabadell, its IT provider Sabis and senior executives over the decision to migrate 5 million customers on to a new IT platform.Almost every page of the Report seeps with tales of...

TSB is trying to get all of the bad news out of the way before Debbie Crosbie, Chief Executive Officer, takes to the stage at the Landmark Hotel on Monday to announce her new strategy. We’ll be listening with bated breath, albeit not on the front row. Earlier in the...

Following the union’s threat of legal action, TSB has confirmed that it will publish the Slaughter and May report into last year’s IT meltdown in the next few weeks.Members will recall we wrote to Sabadell’s Company Secretary saying: “Shareholders are entitled to see...

Two of TSB’s longest serving directors - John Bradford and Andy Armitage – are going, albeit they’ve been given non-jobs to do for a few months before leaving, as Robin Bulloch seeks to assert control over TSB’s branch network. We also understand from members that at...

If changing to the new pension scheme was such a good idea why did TSB not do it last year or the year before that? The simple answer is TSB is desperately looking to save money and the pension scheme is the first casualty of that war on costs. And it won’t be the...

When opening the latest stand-up, TSB’s new HR Director, Liz Ashford, observed that: “colleagues look out for and take care of one another and genuinely want the right thing for each other”. And when asked a question about “putting staff first”, she said: “the...

Liz Ashford, TSB’s new HR Director, needs to learn one thing very quickly: TSB staff are not stupid. The pension scheme changes she announced yesterday are not about “improving choice, flexibility, support and service provided to Partners”. The changes are being...

“Steady as she goes” doesn’t seem to be a compelling strategy. That’s what Debbie Crosbie, TSB Chief Executive Officer, said a few months ago. Compare that with TSB’s original mission to transform the ‘broken’ banking industry and ‘challenge’ the big five banks. The...