Mar 26, 2020 | All Members, COVID-19
In one of her previous notes, Carol Anderson, Director, Branch Banking TSB said: “I know that it is not bringing out the best in some of our customers and thank you for remaining firm and reasonable through your interactions”. That’s a major understatement based on...
Mar 26, 2020 | All Members, COVID-19
You simply could not make this up if you tried.TSB has set out its new opening hours, which we discuss in more detail below, and told staff that branches will close between 12.30pm and 1.30pm for lunch breaks. It then says that during their lunch breaks it expects...
Mar 25, 2020 | All Members, COVID-19, Sunderland Contact Centre
The bank says that the work being done by staff in the Sunderland Contact Centre is essential for the future of the bank but then in the same breath puts the health and safety of staff at risk because of its shoddy approach to dealing with COVID-19. It’s a litany of...
Mar 24, 2020 | All Members, COVID-19
The UK Government’s classification of many banking roles as critical sends a clear message that it wants as many banking branches/contact centres/operational centres to be open as possible throughout this crisis. Even in Italy, which is now the global epicentre of...
Mar 23, 2020 | Advice, All Members, COVID-19
All our advice on the key issues can be found on the COVID-19 Advice Hub section of our website, which can be viewed here.Last night (on 22.03.2020), the UK Government published the answers to some important questions on key workers, which we have reproduced below...
